berkly
Full docs with setup, pricing, FAQ and search: berkly.nl/docs/sla-for-jira

Docs · Apps for Jira

SLA for Jira Software

SLAs that live in Jira — clocks, calendars, attainment. No Jira Service Management required.

Runs on Atlassian · No data leaves Atlassian

Try free on Marketplace

Try free for 30 days · ~USD 2/user/mo after ≤10 free · listing may still be pending approval

SLA deadlines guide Support · info@berkly.nl

01 — How it works

Measure time on ordinary Jira Software work

Measure time-to-triage, time-to-resolution, cycle time, and time-in-review on ordinary Jira Software projects. Working-hours calendars pause clocks outside business hours; project reports show breached, at-risk, and on-time. No Jira Service Management required.

There is no external server in the path. The app is Forge on Jira Cloud. Intended design is no egress: compute runs in Atlassian Forge, and customer data stays in your Jira site / Forge storage.

02 — Highlights

Clocks, project risk, working hours

SLA clocks on a Jira work item — breached or at risk with working-hours calendar.
SLA clocks on the work item. See breached, at-risk, or on-time on the issue itself. The panel respects business hours, so a clock paused Friday afternoon resumes Monday morning.
Project SLA report — breached, at risk, on-time percent.
What is at risk on this project. One board for breached now, at risk, on-time %, and completed. Filter by SLA, assignee, and priority. No Jira Service Management required.
Project SLA settings with working-hours calendar.
Measure SLAs with working hours. Turn measurement on for a project, pick a calendar, and set when “at risk” fires. Switching measurement off stops the clocks; nothing is deleted.

03 — Install

Install from the Atlassian Marketplace

  1. Open the Atlassian Marketplace listing for SLA for Jira Software (Jira Cloud): https://marketplace.atlassian.com/apps/39044805.
  2. Choose your site and install. A site admin must approve the scopes shown on the install screen.
  3. Open the app on a project, turn measurement on, pick a working-hours calendar, then check clocks on a work item and the project report.

Pricing target via Atlassian: ~USD 2/user/month after ≤10 free. Trial: Try it free (30 days). Listing may still be pending public approval — the Marketplace link is the source of truth.

Hard truths: Built for Jira Software — JSM is not required and is not the product target. Clocks respect working-hours calendars; paused outside business hours is expected. Runs on Atlassian — no external egress.

04 — Support

Questions land with me

I am Berk Karabacak, an individual developer. Public contact for this app is info@berkly.nl only.

Support hours: Monday–Friday, 09:00–18:00 Europe/Istanbul.

Privacy: berkly.nl/privacy. DPA: berkly.nl/dpa. More app docs: berkly.nl/docs.

Runs on Atlassian · No data leaves Atlassian