SLA for Jira Software

Measure time on ordinary Jira Software work

Measure time-to-triage, time-to-resolution, cycle time, and time-in-review on ordinary Jira Software projects. Working-hours calendars pause clocks outside business hours; project reports show breached, at-risk, and on-time. No Jira Service Management required.

There is no external server in the path. The app is Forge on Jira Cloud. Intended design is no egress: compute runs in Atlassian Forge, and customer data stays in your Jira site / Forge storage.

Install from the Atlassian Marketplace

1. Open the Atlassian Marketplace listing for SLA for Jira Software (Jira Cloud): https://marketplace.atlassian.com/apps/39044805.
2. Choose your site and install. A site admin must approve the scopes shown on the install screen.
3. Open the app on a project, turn measurement on, pick a working-hours calendar, then check clocks on a work item and the project report.

Hard truths: Built for Jira Software — JSM is not required and is not the product target. Clocks respect working-hours calendars; paused outside business hours is expected. Runs on Atlassian — no external egress.