FAQ & troubleshooting

Is Berkly Time in Status for Jira free?

Yes, for up to 10 users. Above 10 users you pay through Atlassian. The pricing tab on the Marketplace has the current numbers.

Does it work on issues created before I installed it?

Yes. Reports are built from the Jira changelog you already have, so past work is covered on day one. There is no collection period.

Can I count only working hours?

Yes. Business calendars support time zones, working windows, holidays and half days. Daylight saving is handled for you.

Can I get lead time and cycle time?

Yes, out of the box. You can also set your own start and stop points and pause statuses.

Can I export the numbers?

Yes. Export any report to CSV or Excel, with decimal-hour columns a spreadsheet can sum. You can save a report and share it with everyone who can open the app.

Where does my data go?

The app runs on Atlassian. Your issue data stays in your Jira site.

Which Jira does it support?

Jira Cloud only.

How do I get help?

Email info@berkly.nl.